July/August 2021 [Volume 30, Issue 4]

Features

AI 50 Spotlight: Alation - Data Intelligence + Human Brilliance

By enabling data users of varying technical skill sets to easily find, understand, and collaborate on data, organizations can build successful AI models fueled by trustworthy and reliable data that drive innovation, growth, and operational efficiencies.

AI 50 Trailblazer: BA Insight - Web Visitors, Customers, and Employees Are Simply Frustrated

BA Insight's software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable. Our AI-driven, connector-based software works within the enterprise, customer portals, and websites. It turns searches into actionable insights, regardless of where your content or users reside.

AI 50 Trailblazer: Deloitte - How the future of work is shaping knowledge management

Rapid technological advances have poised knowledge management to evolve from a static, back-office activity focused on documenting and warehousing information to a dynamic, AI-powered platform that enables organizations to create, understand, and act on knowledge more effectively than ever before. To be able to take advantage of these emerging technologies, organizations need to marry two critical elements: the physical systems and infrastructures to support the technology, and the processes, incentives, and culture that encourage people to use it.

AI 50 Trailblazer: Entity-Event Knowledge Graph Solutions: Franz Inc.

The rich functional and contextual integration of multi-modal, predictive modeling and artificial intelligence is what distinguishes AllegroGraph as a modern, scalable, enterprise analytic platform. AllegroGraph is the first big temporal Knowledge Graph technology that encapsulates a novel entity-event model natively integrated with domain ontologies and metadata, and dynamic ways of setting the analytics lens on all entities in the system.

AI 50 Trailblazer: Automation and AI by KMS Lighthouse

KMS Lighthouse automation technology saves millions per year by learning from historical free text customer engagements to streamline ticketing, email and chat for employees and customers. The intent analysis makes it easy to understand the level of urgency and escalations, for instance, order not received, wrong billing issues and more.

AI 50 Trailblazer: Mindbreeze - The Cure for AI FOMO

Mindbreeze can bring actual cost and time savings to your business. How does our solution do that? It helps companies find and analyze information with great accuracy and consistency using deep learning. It interprets data semantically, extracts relevant information, and delivers the right kind of insights to improve your decision-making process quickly and effortlessly. As a result, you get an illuminating view of your business that considers the bigger picture and finds things you would otherwise miss out on.

AI 50 Trailblazer: NICE nexidia - The Power of AI in Transforming Customer Experience

With Enlighten AI for CX, every second of every conversation is analyzed to identify the successful behaviors that drive extraordinary experiences. CX organizations now have a complete, objective, and automated analysis of every interaction. A suite of innovative CX solutions operationalizes these insights, accelerating action and turning customer service into a real competitive differentiator.

AI 50 Trailblazer: Northern Light - AI Features Accelerate “Time to Insight” for Users of SinglePoint Strategic Research Portals

SinglePoint enables auto-summarization of search results and learns what a user is interested in based on what they download. By building a semantic model of each document, SinglePoint automatically finds additional content for the user that will address the same topics.

AI 50 Trailblazer: SearchBlox - Security and Sophistication in a Simple Package— the Future of Enterprise Search

SearchBlox uses AI to evolve enterprise search to meet the needs of your business and the more sophisticated expectations of end-users. End-users have higher expectations for a good search experience. SearchBlox is here to deliver.

KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021

The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.

Mastering blockchain for traceability and trust

The unalterable nature of blockchain data means the consistency and correctness createan unassailable trust for numerous enterprise use cases.

The growing role of AI in the modern contact center

The global market for contact center software was $20.5 billion in 2020 and is predicted to grow 21% per year until 2028, according to Grand View Research. Within this market, interactive voice response (IVR) accounted for 23% of revenue and services for 42%. Despite a steady move to the cloud, on-premise solutions still accounted for 59% of the market. This proportion is likely to reverse within a few years, however, because of the agility, ease of maintenance, and ability to support remote workers that cloudbased contact centers provide.

ViewPoints

The power and plight of personas

Research shows personalization can reduce customer acquisition costs by up to 50%, increase revenue by up to 15%, and boost marketing spend efficiency by up to 30%

David Weinberger

The end of books?

The structure of knowledge is dense, and our paths through it are carved not just by itscontours but by our interests and concerns.

The Future of the Future

The critical part of critical infrastructure

Whether we're talking about infrastructure to support the flow of goods or the flow of knowledge, all require energy, and lots of it.

Ethical Innovation

Can AI be ethical?

Without inherent bias in the data, AI would not make decisions. Bizarre though it may seem, AI is dependent on bias being present.